Login
First Deposit - Bonus match up to $400 • Second / Third Deposit - Bonus match up to $300 • 10 daily spins for a chance to win a Million • Exclusively for new players • Minimum deposit of $10 • Wagering & Terms apply
Spin Casino Ontario: Common Queries
Got a question on your mind? online casino Ontario Our FAQ page is designed to assist you! We've organized our questions and answers into various categories, starting with general inquiries about the casino experience. In addition, you'll find helpful tips and more explanations regarding common online casino queries. casino games , troubleshooting info, slots To set up an account with us, you need to be a resident of Ontario and at least 19 years old.
MY ACCOUNT
How old must I be to play at Spin Casino?
Is there a need to download any applications for registration?
No, you can simply log into your casino account and enjoy gaming straight from your browser, whether you're on mobile or a desktop.
To log in, click/tap the ‘Login’ button, usually positioned at the top right corner of the Spin Casino website. Enter your username and password in the provided fields and click on ‘Login’ once finished.
How do I log into my account?
I’ve forgotten my username and password. What’s the process to retrieve them?
Click/tap the ‘Login’ button at the top of any page on Spin Casino, then select the ‘Forgot Password?’ option. Depending on whether you’ve forgotten your password, username, or both, you’ll receive tailored instructions to help you swiftly regain access to your account.
I've changed my residence and need to update my account address. What steps should I take?
Log into Spin Casino, proceed to your Profile section, and select ‘My Account,’ followed by ‘My Documents.’ There you will find instructions on how to modify your address, as well as options to upload the required documents for this update.
How can I view my account’s transaction history?
Launch one of the games you've played recently and click/tap the menu icon with three horizontal dots. Your transaction history should be visible at the top of the displayed options.
What kinds of bonuses are available at Spin Casino?
BONUSES
We offer an impressive Welcome Bonus and personalized daily match offers, as well as a loyalty program that acknowledges your time spent playing with us. Additionally, players can enjoy a promotion of 10 daily spins with the chance to win a million.
Upon logging in, access the ‘Promotions’ link to find your daily offer. Click/tap the ‘Claim’ button and make the qualifying deposit to have your match bonus credited.
How do I claim the daily deal?
Wagering requirements specify the minimum betting amount that must be reached before players can withdraw their bonus winnings; these are typically expressed as a multiplier of the bonus amount. These requirements apply only to bonus funds and not to your own cash deposits if no bonuses are accepted.
What are wagering requirements?
To fulfill the wagering requirements, you must play qualified games and bet until you've met the specified amount as detailed in the bonus terms and conditions. Different games contribute varying percentages, with slot games generally contributing 100% towards these requirements.
How do I meet wagering requirements?
Absolutely. Once you register your account and make your first deposit, you automatically qualify for our loyalty program.
LOYALTY
Is there a loyalty scheme?
It starts with granting players 2500 loyalty points upon their first successful deposit. Then, players can earn more points from their real money wagers, which can be exchanged for bonus credits, along with the opportunity to advance through different loyalty tiers to unlock further rewards.
How does the loyalty scheme work?
What are the various loyalty tiers available?
New players kick off their loyalty experience at the Bronze level, progressing through Silver, Gold, Platinum, and finally Diamond. The highest tier is Privé, which is accessible by invitation only.
What should I do if my device freezes while I'm playing?
TECHNICAL
Don't worry—your bet will be automatically processed, and any potential winnings will be added to your account balance. You can check your gaming history by reopening the game and looking for the Game History icon, which may appear in the game menu or on the game interface.
No, our games are designed for immediate play and are also compatible with mobile devices, so you can experience the fun directly through your browser on your smartphone, tablet, or computer.
Do I have to download software?
Still haven’t found the answers you need? Visit our Help Centre and use the live chat function to connect with one of our helpful and professional support representatives.
Support at Spin Casino
This issue might be due to a lost internet connection. You can also attempt logging out and then back into your account. Additionally, our knowledgeable customer support team is available through live help to assist with any challenges you may be facing.
My game is not loading, what can I do?
What should I do if I've forgotten my account details?
Just click/tap the ‘Forgot Password?’ link located below the Login button and input the email address you used to register. We will quickly send you instructions to reset your details so you can log back in and start playing.
Upon logging in, navigate to the ‘Change Password’ section in your account to enter a new password and then click/tap on the ‘Update Password’ button.
How do I change my password?
Why is Geolocation necessary when playing at the casino?
VERIFICATION
Geolocation technology is employed by the casino to confirm that a player is physically located in Ontario. If you do not enable this feature, or if the Geolocation identifies a user outside the province, their access to our games will be restricted.
Account verification is essential to ensure a safe, responsible gaming environment that complies with Ontario's laws. Consequently, submitting verification documents is mandatory, and players will not be able to engage with casino games or make deposits until their accounts are confirmed.
Will you ask me to verify my account?
Are verification documents needed to access the casino?
Yes, to provide a secure gaming experience, we require that you submit a government-issued identification and proof of address, such as official bank statements. This verification process helps ensure that the details you provided at registration are accurate and valid.
In line with our AML compliance, current FATF recommendations, and FIAU regulations, we may need to verify a client’s 'source of wealth.' If this becomes necessary, it may involve submitting documents such as bank statements, payslips, inheritance records, or recently filed business accounts. Our dedicated staff will manage this process confidentially and provide assistance whenever feasible.
What is a source of wealth request?
As a fully licensed and legally compliant casino, we request documentation as part of our regulatory obligations. Our goal is to ensure the accuracy of your information and establish a secure and responsible gaming environment.
Why do you request documents?
What steps do I follow to upload my documents?
Log into your account via mobile or desktop. Next, go to your Profile area, select ‘My Documents,’ and follow the instructions provided to submit your documents—ensure that each file remains below the 10MB limit.
My documents were declined. What could be the cause?
While uploading documents, you will receive specific instructions, so ensure they are clear and untampered. There may be various reasons for the rejection, so adhere to the guidelines as closely as possible; alternatively, reach out to our support team for assistance.
What is your protocol for the information I provide?
The data you give to Spin Casino is strictly used for verifying your account details and will not be shared with any third parties. For further information, refer to our Privacy Policy and Cookie Policy.
To bolster the security of your casino account, consider enabling Two-Step Verification. Once activated, a unique code (OTP) will be dispatched via text or email, which you will need to enter each time you log in for enhanced protection.
What is 2-Step Verification?
How can I choose a trustworthy online casino?
RESPONSIBLE GAMBLING
At Spin Casino, we take pride in our reputation as a reliable platform, fully licensed and compliant with regulations, safeguarded with cutting-edge encryption technology. We provide secure payment methods for deposits and withdrawals alongside 24/7 support through live chat.
For a secure online casino experience, select platforms that are fully licensed, comply with regulations, utilize robust encryption technology, and have positive player feedback, just like Spin Casino.
How do I choose a safe online casino?
Which online casinos are allowed to operate in Ontario?
It's always wise to check the specific legalities and regulations regarding online casinos in Ontario. At Spin Casino, we operate within the law as a secure online casino, ensuring compliance with Ontario regulations for a trustworthy gaming experience.
How can I verify that the games at Spin Casino are fair?
With leading software providers, the Random Number Generator at Spin Casino guarantees that game outcomes are completely random and cannot be predicted. Additionally, we undergo independent audits that maintain high standards for player protection, coupled with SSL encryption to protect all your information.
Is Spin Casino compliant with licensing and regulation?
Yes, we hold the requisite licenses and regulations under AGCO, allowing you to play here with complete assurance.
Indeed. We use Random Number Generator (RNG) software to ensure that gameplay is fair and outcomes are entirely random.
Are Spin Casino games fair?
Does the casino promote responsible gaming practices?
What is the minimum age for players?
You must be 19+ to play with us in Ontario.
Yes. Spin Casino provides tools for responsible gaming, available during login, including deposit limits, session limits, or options to take breaks. More detailed information can be found on our Responsible Gaming page.
At Spin Casino, we prioritize your safety with comprehensive licensing, adherence to regulations, and top-tier encryption technology. Our strategy includes automated anti-fraud measures, manual checks, and a team of experts dedicated to safeguarding both the casino and your account.
How safe is Spin Casino?
Once you log in, locate the Bank icon in your menu, select your desired deposit method, and follow the on-screen prompts to conclude the transaction. The minimum deposit requirement for all methods is $10.
BANKING
How to deposit?
How long will it take to process my withdrawal?
Commonly Asked Questions - Spin Casino Ontario
Are you having trouble setting up a new account or can't remember your login details? Our team is ready to provide detailed answers for your most pressing online gambling inquiries.
Why am I struggling to withdraw?
Spin Casino Ontario: Commonly Asked Questions
DIVE INTO A VAST ARRAY OF GAMES AT SPIN CASINO
Welcome Bonus on Your First Deposit - Get up to $400 • Second and Third Deposits - Bonus up to $300 each • Enjoy 10 spins every day for a chance to win a Million • Only for new players • Minimum deposit required is $10 •
Our FAQ page is designed to assist you! We've organized questions and answers by category, starting with general inquiries about the casino. You'll also discover helpful tips,
in-depth explanations, and more commonly asked questions about online casinos right here.
To register for an account, you must be a resident of Ontario and at least 19 years old.
Will I need to download any applications to sign up?